Location	Call Number	Status
1/F Collection	BV 4597 .53 .C58 .C59	Available

Table of Contents

• Part I : why you need to have that difficult conversation
• The conversation can change your life
• The benefits of a good conversation
• Part II : the essentials of a good conversation
• Be emotionally present
• Be clear about "you" and "I"
• Clarify the problem
• Balance grace and truth
• Stay on task
• Use the formula, when you do "a," I feel "b"
• Affirm and validate
• Apologize for your part in the problem
• Avoid "shoulds"
• Be an agent for change
• Be specific
• Differentiate between forgiving and trusting
• Part III : seeing how it's done
• Telling people what you want
• Making someone aware of something
• Stopping a behavior
• Dealing with counterattack and other problems
• Part IV : getting ready to have the conversation
• Why you need to get ready
• How to get ready
• Part V : having the conversation with people in your life
• With your spouse
• With someone you're dating
• With your kids
• With your parents
• With your adult children
• At work
• With people in authority.

Subjects

• Conflict management--Religious aspects--Christianity
• Conversation--Religious aspects--Christianity
• Interpersonal conflict--Religious aspects
• Interpersonal relations--Religious aspects
• Oral communication--Religious aspects--Christianity

Authors

• Cloud, Henry
• Townsend, John Sims, 1952-

Additional Titles

• How to Have That Difficult Conversation
• Boundaries face to face : how to have that difficult conversation you've been avoiding

Publisher

• Zondervan, 2006

Call Number

• BV 4597 .53 .C58 .C59

ISBN

• 9780310342564

Content Type

• text

Carrier Type

• volume

Media Type

• unmediated

Permanent link to this record:

• https://cms.trccloud.hk/opac/bib/AOeo